Unlocking Performance Through Effective Feedback - Virtual

Registration now open!

Join us for an exciting day of education where we’ll dive into one of the most crucial yet challenging aspects of leadership and professional growth: feedback. Whether you’re looking to enhance team performance, manage expectations, or handle tough conversations with finesse, this summit is designed to equip you with the tools you need. This virtual summit will be divided into two sessions. Attendees are welcome to register for either the early or later session or spend the whole day learning with fellow club management professionals and register for the full-day experience. 

What’s on the morning agenda?

Giving Feedback

  • Understand why people react defensively to feedback and what to do about it.
  • Three different kinds of feedback: evaluative, coaching and appreciation.
  • The impact of tone, word choice, and delivery method in providing feedback.

Eliciting Feedback

  • How to enhance your professional growth by ensuring that you receive the feedback you need to succeed.

Takeaways

By the end of the morning session, you will understand the psychology of feedback and why it is so challenging to both give and receive. Through this understanding you will gain the confidence and insight to both effectively deliver to others and elicit feedback for yourself. 


What’s on the afternoon agenda?

Managing Up

  • Is it a good idea to give negative feedback to your boss?
  • How to say “no”.
  • How to deal with unrealistic requests and expectations.

Feedback Tools: Performance Reviews vs. Performance Management

  • What’s the best way to drive top performance – retrospective performance reviews or future-focused performance management?

When Feedback Doesn’t Work: The Do’s and Don’ts of Termination of Employment Conversations

  • How to handle the most difficult of difficult conversations with grace and confidence.

 Takeaways

By the end of the afternoon session, you will acquire practical tips on handling two of the hardest feedback conversations: first, with the people who manage you, and second, with the people who are no longer a fit for your organization. Additionally, we’ll discuss alternative approaches to performance management, and ask you to consider whether your current process is the best way to optimize your team’s performance.  


Registration Rates

CMAC Members:

Individual Sessions: $175.00 + tax per person (per session)

Full-day Sessions: $295.00 + tax (includes both sessions)

Future Members:

Individual Sessions: $195.00 + tax per person (per session)

Full-day Sessions: $345.00 + tax (includes both sessions)


About Deborah Glatter

Deborah practiced law for 10 years and then became a professional educator. She joined the Law Society of Ontario’s Department of Education as a faculty member, and then became the Director of Professional Development at a national Canadian law firm. She is now a management consultant, educator, coach and facilitator.

In 2020, Deborah co-designed and taught a graduate diploma course, “Working with Teams and Managing People” at Queen’s University. She is currently designing a course in human capital management skills for Osgoode Hall Law School, which she will be teaching in 2025.

In addition to her law degree, Deborah’s professional qualifications include a diploma in Adult Education from St. Francis Xavier University, two Harvard Law School Mediation Certificates, a Certificate in Solution Focused Counselling from the University of Toronto, a yellow belt in Legal Lean Sigma, and a certificate from Harvard Business School in “Teaching with Cases Online”.

Deborah has been quoted in the Globe & Mail, The Report on Business Magazine, Lexpert Magazine, The National Post and other media, and is a sought-after speaker.