MORNING SESSION 11:00 a.m. ET - 1:00 p.m. ET
AFTERNOON SESSION 2:00 p.m. ET - 4:00 p.m. ET
Join us for an exciting day of education where we’ll dive into one of the most crucial yet challenging aspects of leadership and professional growth: feedback. Whether you’re looking to enhance team performance, manage expectations, or handle tough conversations with finesse, this summit is designed to equip you with the tools you need. This virtual summit will be divided into two sessions. Attendees are welcome to register for either the early or later session or spend the whole day learning with fellow club management professionals and register for the full-day experience.
(11:00 a.m. - 1:00 p.m. ET)
Giving Feedback
Eliciting Feedback
By the end of the morning session, you will understand the psychology of feedback and why it is so challenging to both give and receive. Through this understanding you will gain the confidence and insight to both effectively deliver to others and elicit feedback for yourself.
(2:00 p.m. - 4:00 p.m. ET)
Managing Up
Feedback Tools: Performance Reviews vs. Performance Management
When Feedback Doesn’t Work: The Do’s and Don’ts of Termination of Employment Conversations
By the end of the afternoon session, you will acquire practical tips on handling two of the hardest feedback conversations: first, with the people who manage you, and second, with the people who are no longer a fit for your organization. Additionally, we’ll discuss alternative approaches to performance management, and ask you to consider whether your current process is the best way to optimize your team’s performance.
Individual Sessions: $175.00 + tax per person (per session)
Full-day Sessions: $295.00 + tax (includes both sessions)
Future Members:
Individual Sessions: $195.00 + tax per person (per session)
Full-day Sessions: $345.00 + tax (includes both sessions)
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Deborah practiced law for 10 years and then became a professional educator. She joined the Law Society of Ontario’s Department of Education as a faculty member, and then became the Director of Professional Development at a national Canadian law firm. She is now a management consultant, educator, coach and facilitator. In 2020, Deborah co-designed and taught a graduate diploma course, “Working with Teams and Managing People” at Queen’s University. She is currently designing a course in human capital management skills for Osgoode Hall Law School, which she will be teaching in 2025. In addition to her law degree, Deborah’s professional qualifications include a diploma in Adult Education from St. Francis Xavier University, two Harvard Law School Mediation Certificates, a Certificate in Solution Focused Counselling from the University of Toronto, a yellow belt in Legal Lean Sigma, and a certificate from Harvard Business School in “Teaching with Cases Online”. Deborah has been quoted in the Globe & Mail, The Report on Business Magazine, Lexpert Magazine, The National Post and other media, and is a sought-after speaker. |
Cancellations
Cancellations must be received, in writing, by no later than November 14. Cancellations received by this time will be refunded the registration fee less a 10% (plus HST) administration fee. Cancellations received after November 14 cannot be refunded. Substitutions will be permitted.
CMAC reserves the right to cancel this program. Registrants will be notified at the earliest possible date in the event of cancellation. CMAC will not be liable for any loss, damages or other expenses, other than the registration fees that such cancellation may cause.
Payment Policy
In order to attend the Human Resources Summit, registration must be paid in full to CMAC by November 22.
Payments made prior to November 7, can be paid by credit card, cheque, electronic funds transfer (EFT) or Interac e-Transfer (made to national@thecmac.ca). Cheques should not be sent after November 7.
Credit Card Payments
All payments paid by credit card are subject to an additional 2.5% processing fee (plus HST).
Certification
Upon successful completion of the course, CMAC members will receive one National Education Credit per hour attended. To successfully complete the course, participants must be present for the full session and complete a session evaluation. Only members who are registered will receive credits for attending the 2024 Human Resources Summit.
Photographs & Social Media
CMAC reserves the right to use any photos or videos recorded at the summit. By registering for the Human Resources Summit you acknowledge and agree that CMAC may photograph and/or record you during the event as well as use the photographs and/or videos in any publication or media for future educational and promotional activities/materials without further notification or any compensation.
