MORNING SESSION 11:00 a.m. ET - 1:00 p.m. ET
AFTERNOON SESSION 2:00 p.m. ET - 4:00 p.m. ET
Join us for an exciting day of education where we’ll dive into one of the most crucial yet challenging aspects of leadership and professional growth: feedback. Whether you’re looking to enhance team performance, manage expectations, or handle tough conversations with finesse, this summit is designed to equip you with the tools you need. This virtual summit will be divided into two sessions. Attendees are welcome to register for either the early or later session or spend the whole day learning with fellow club management professionals and register for the full-day experience.
(11:00 a.m. - 1:00 p.m. ET)
Giving Feedback
Eliciting Feedback
By the end of the morning session, you will understand the psychology of feedback and why it is so challenging to both give and receive. Through this understanding you will gain the confidence and insight to both effectively deliver to others and elicit feedback for yourself.
(2:00 p.m. - 4:00 p.m. ET)
Managing Up
Feedback Tools: Performance Reviews vs. Performance Management
When Feedback Doesn’t Work: The Do’s and Don’ts of Termination of Employment Conversations
By the end of the afternoon session, you will acquire practical tips on handling two of the hardest feedback conversations: first, with the people who manage you, and second, with the people who are no longer a fit for your organization. Additionally, we’ll discuss alternative approaches to performance management, and ask you to consider whether your current process is the best way to optimize your team’s performance.
Individual Sessions: $175.00 + tax per person (per session)
Full-day Sessions: $295.00 + tax (includes both sessions)
Future Members:
Individual Sessions: $195.00 + tax per person (per session)
Full-day Sessions: $345.00 + tax (includes both sessions)
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Deborah practiced law for 10 years and then became a professional educator. She joined the Law Society of Ontario’s Department of Education as a faculty member, and then became the Director of Professional Development at a national Canadian law firm. She is now a management consultant, educator, coach and facilitator. In 2020, Deborah co-designed and taught a graduate diploma course, “Working with Teams and Managing People” at Queen’s University. She is currently designing a course in human capital management skills for Osgoode Hall Law School, which she will be teaching in 2025. In addition to her law degree, Deborah’s professional qualifications include a diploma in Adult Education from St. Francis Xavier University, two Harvard Law School Mediation Certificates, a Certificate in Solution Focused Counselling from the University of Toronto, a yellow belt in Legal Lean Sigma, and a certificate from Harvard Business School in “Teaching with Cases Online”. Deborah has been quoted in the Globe & Mail, The Report on Business Magazine, Lexpert Magazine, The National Post and other media, and is a sought-after speaker. |
