Session Description
This engaging session will explore real-world hiring and retention strategies from diverse club environments, offering attendees a wide lens on what’s working, what’s changing, and what’s next.
Whether you're navigating seasonal staffing, leadership succession, or enhancing your employer brand, this session will leave you with practical tools and fresh ideas to strengthen your club’s approach to talent management. Learn from your peers, ask questions, and leave with strategies that can be implemented immediately—regardless of your club’s size or structure.
The session will be moderated by Derek Patino and will feature the following speakers:
Nisha Chand, Director of Human Resources at Granite Club
Nisha Chand is a seasoned human resources executive with over 25 years of global experience spanning luxury hospitality - including hotels, resorts, residential properties, branded vacation ownership, spas, private jets, and yachts - as well as corporate roles and, most recently, a premier private club. Currently serving as director of human resources at the Granite Club, Nisha leads the people strategy, cultivating a culture of excellence and inclusivity aligned with the club’s mission. Her career includes senior HR leadership roles at Four Seasons Hotels and Resorts, Minor Hotels, and InterContinental Hotels Group, where she has consistently delivered transformative HR initiatives, built high-performing teams, and driven organizational success across diverse international markets.
Alena Miatlushka, Director of Human Resources at The Boulevard Club
Alena Miatlushka is a highly accomplished human resources professional with a rich international background spanning Europe, the Middle East, and North America.
In 2021, Alena transitioned into the private club industry, taking on a transformative role at The Boulevard Club in Toronto. Since joining, she has led the development and execution of a robust employee experience strategy that has significantly enhanced the club's workplace culture. Under her leadership, the club earned Great Place to Work® certification for three consecutive years and was named one of the Top 15 Great Places to Work in Hospitality & Retail in Canada in 2023 and 2025. In 2024, the club’s HR department was also recognized among the Top 12 Excellence Awardees for mid-sized companies by HR Director and HR Reporter Magazines.
Edward Moke CCM, General Manager at Brockville Country Club
Edward has worked his way up in the hospitality industry for over 30 years starting as a dishwasher at age 16 and most recently as the general manager of the Brockville Country Club. He graduated from Hotel and Restaurant Management at Algonquin College in Ottawa and has worked exclusively in private clubs for over 20 years beginning with the Rideau Club, followed by the Royal Ottawa Golf club and most recently at the Brockville Country Club.
In November of 2023, Edward achieved his CCM designation and is finishing off a three-year term on the Board of Directors of the CMAC. During this time, he has chaired the Professional Manager Development Committee, the Membership Committee and the Awards Committee as well as sitting on the Diversity & Inclusion Committee for two years. He is the Branch President of the Ottawa Valley chapter of the CMAC for the past 3 years.
The workforce has changed a lot over the years, and Edward is constantly looking for new and innovative ways to adjust his hiring practices to continue to attract the best talent for his team.
This session is complimentary to current and future CMAC members.
