Recruiting and retaining talent is challenging, especially when juggling different generations with different expectations and views. Knowing what is important to individuals, what is considered compensation, and what creates culture is vital.
Overview
August 18, 2025 12:00 pm ET - 4:30 pm ET
| TIME | SESSION | SPEAKERS |
| 12:00 pm – 1:30 pm | The Multi-Gen Advantage: Strategies for Managing a Multigenerational Workforce | Amrita Bhalla Managing Director A.B Consulting |
| 1:40 pm – 3:10 pm | Finding the Perfect Fit – Hiring for the Club Culture | Steven Young, Director of Golf Brooke Phillips, Director of Learning & Development Fairmont Banff Springs |
| 3:20 pm – 4:20 pm | Total Work Rewards | Darby Hucaluk MMB Toronto Growth leader Principal, Senior Consultant Mercer |
|
The Multi-Gen Advantage: Strategies for Managing a Multigenerational Workforce In today's competitive talent market, attracting and retaining a multigenerational workforce is crucial for the success of private clubs. This session will dive into the importance of building an environment where all generations can thrive, offering actionable tools and strategies specifically tailored for hiring and retaining talent. A multigenerational workforce creates the exchange of diverse perspectives, enhancing innovation and problem-solving. Each generation—Baby Boomers, Generation-X, Millennials, Generation-Z and Generation Alpha—brings a unique set of expectations, values and needs that shape how they experience engagement at work. Participants will gain insights into the needs and motivations of each generation, learning how to create flexible programming, enhance communication, tailor leadership strategies and implement other value-added initiatives that appeal to a multi-generational workforce. By providing practical approaches to bridge generational gaps, this session aims to equip club leaders with the expertise to build stronger teams, boost retention, and ultimately elevate the member experience. |
|
 |
Amrita Bhalla is an experienced global HR executive with a distinguished career spanning over two decades. Amrita's remarkable journey in the luxury hospitality industry has seen her holding executive HR roles with renowned companies such as Four Seasons Hotels and Resorts, Oberoi Hotels and Resorts, and Belmond Hotels. Throughout her career, she has traversed the globe, living and working in Canada, Bermuda, United Kingdom, Thailand, and India, gaining invaluable global insights. Since 2015, she has been a faculty member at the Ted Rogers School of Hospitality and Tourism, Toronto Metropolitan University, teaching Human Resources Management, Strategic Management and Organizational Behaviour. Amrita's academic qualifications complement her extensive professional experience. She holds a Masters in Industrial Relations (MIR) and a Bachelor of Arts (Honours) from Queens University, Canada. |
|
Finding the Perfect Fit – Hiring for the Club Culture This session invites Fairmont’s Canada’s Western Mountain Region’s Banff Springs team to speak to their practices around employee engagement, specifically for the Golf Team. Fairmont Banff Springs Director of Golf, Steven Young and Director of Learning & Development Brooke Phillips speak about strategies and tactics used through the employee lifecycle to drive a culture of kindness and teamwork, which equates into an exceptional culture of guest service. Connections made with potential applicants through the marketing and recruitment stage, leadership connection during pre-arrival, onboarding and job task training and effective recognition techniques all combine to leverage strong employee service performance and engagement, gained quickly to serve a seasonal Golf operation. The team will share some best practices around internal support, teambuilding, communication and personal care that help our team Make Special Happen for our Guests. |
|
 |
Brooke Phillips has been with the Fairmont Banff Springs for 10 years, with experience leading departments in both the Front Office and Talent & Culture. She currently serves as the Director of Learning & Development, where she leads immersive onboarding experiences for new employees and provides continued development opportunities for over 1,300 colleagues. Named Leader of the Year in 2023, Brooke draws on her first-hand operational leadership experience to guide and support new leaders in building strong and engaged teams. She is passionate about fostering a workplace culture where people feel genuinely valued, well supported, and inspired to grow. |
 |
Steven Young is the current director of golf at the Fairmont Banff springs where he has served in the role since 2006. Prior to Banff, Steven was the Director of Golf at the Fairmont Algonquin in St. Andrews New Brunswick. Prior to joining Fairmont, Steven served as the executive director of the New Brunswick Golf Association where he performed course ratings, was a nationally certified rules official and ran provincial golf championships while serving the Board of Directors. Steven has a degree in Kinesiology from Queens University and has earned the designation of Executive Golf Professional with the PGA of Canada. In 2023, Steven was recognized as the Executive Golf Professional of the year for Alberta. Steven is a consummate volunteer. He has served as the President of Curling Alberta and the Banff Curling Club. He currently sits on the Governor’s council and Industry council of Golf Canada, is Vice-President of the AB-Chapter of the NGCOA and President of the Rocky Mountain curling association. |
|
Total Work Rewards Current changes in the workforce, specifically the shift towards more generation Y and Z employees, have led to changes in expectations and values around compensation and work cultures. An understanding of current trends and future projections surrounding compensation and rewards is critical for employers seeking to recruit and retain top talent. |
|
 |
Darby Hucaluk is a Senior Principal and the Toronto Growth Leader for Mercer Marsh Benefits Canada, specializing in strategy, design, pricing, and implementation of benefit plans. Darby is an advocate for her clients with benefit vendors and within the digital space. For the past 18 months, Darby has also served as Mercer’s Toronto Small to mid-market segment leader ensuring that priorities established for our clients are delivered upon. Darby is a Certified Employee Benefits Specialist (CEBS) and maintains a Life License in the province of Ontario. She graduated from the University of Toronto with a B.A. in Political Science and a post-graduate degree in Human Resources. |
Registration Fees:
CMAC Member: $295
Future Member: $395
