2024 CMI Workshop Managing Change: Productivity & Performance (Virtual)

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Tuesday, June 4 and Wednesday, June 5, 2024*
11:30 am - 2:30 pm ET CMI Workshop 6 NE; CC = Leadership, Human Resources, Interpersonal Skills

*Please note participants must attend both days in order to receive all credits (6 NE and 1 CMI workshop.) A grade of 70% or higher is required to receive the CMI Workshop credit.


Zoom - Link will be sent to registered participants prior to the workshop.

Workshop Description

This workshop will build the knowledge and skills needed to lead your organization through periods of change and uncertainty while fostering a culture of productivity, engagement, and wellbeing among your team members.

Delegates can expect to:

  • Explore best practices for navigating organizational change, including communication strategies, change management frameworks, and techniques for addressing resistance.
  • Discover the importance of prioritizing employee well-being and morale in club environments (especially during peak periods), and explore strategies for fostering a positive workplace culture that promotes engagement and satisfaction.
  • Acquire practical tools and strategies for effectively managing performance, providing constructive feedback and development planning for employees.
  • Gain insights into promoting employee wellness and work-life balance within your organization, including practical tips for creating a supportive and healthy work environment.
  • Network with peers to exchange insights and best practices for enhancing productivity and performance in club environments.

Amrita Bhalla, Managing Director,  A.B Consulting

Amrita Bhalla is an experienced global HR executive with a distinguished career spanning over two decades. As the Founder and Managing Director of A.B. Consulting, established in 2015, Amrita leads a thriving consultancy that specializes in HR advisory services. Her expertise lies in empowering organizations to enhance performance, drive employee engagement, and boost profitability. A.B. Consulting has made a significant global impact, catering to a diverse clientele across various sectors, with a particular focus on workforce development and leadership initiatives in the Caribbean region (www.a-bconsulting.com).

Amrita's remarkable journey in the luxury hospitality industry has seen her holding executive HR roles with renowned companies such as Four Seasons Hotels and Resorts, Oberoi Hotels and Resorts, and Belmond Hotels. Throughout her career, she has traversed the globe, living and working in Canada, Bermuda, United Kingdom, Thailand, and India, gaining invaluable global insights.

A firm believer in strategic leadership and effective governance, Amrita actively serves on several boards, contributing her expertise to shape the success of various organizations. Most recently, Amrita was the Board President for the Rosedale Moore Park Association (RMPA) in Toronto, Canada (2021-2023). She is also a Board Member for the Caribbean Hospitality and Tourism Association Education Fund (CHTAEF), and Advisory Board Member for Women in Tourism and Hospitality Canada (With.org). She also sits on the Advisory Board for Gaucho Group Holdings, a publicly traded company a leader in diversified luxury goods, wine, hotels, luxury real estate, and the fashion brand Gaucho - Buenos AiresTM.

Amrita also shares her knowledge and passion for the industry with future leaders. Since 2015, she has been a faculty member at the Ted Rogers School of Hospitality and Tourism, Toronto Metropolitan University, teaching Human Resources Management, Strategic Management and Organizational Behaviour.

Amrita's academic qualifications complement her extensive professional experience. She holds a Masters in Industrial Relations (MIR) and a Bachelor of Arts (Honours) from Queens University, Canada.

Registration Rates:

  • CMAC Member (Advance registration until May 14): $395 + tax
  • CMAC Member (Regular registration after May 14): $495 + tax
  • Non-Member (Advance registration before May 14): $495 + tax
  • Non-Member (Regular registration after May 14): $595 + tax

Click here to register.