Company: Club Management Association of Canada - Ontario Branch
Job Title: Ontario Branch Membership and Communications Coordinator (Remote)
Job type: Part-time
Position Overview
We are seeking a dedicated and motivated Membership and Communications Coordinator to join our non-profit association part-time. As the Ontario Branch Membership and Communications Coordinator, you will play a crucial role in attracting, engaging, and retaining our members, who are vital contributors to our organization's mission. This position offers an exciting opportunity to work in a dynamic, supportive environment while making a positive impact on the community we serve and will report to the Branch Manager.
Responsibilities
1. Membership Recruitment and Retention:
- Implement membership recruitment strategies to attract new members from diverse backgrounds and stages in their careers.
- Develop and maintain a membership retention plan to ensure member satisfaction and long-term engagement.
- Respond to member inquiries promptly and provide exceptional customer service.
2. Membership Database Management:
- Update and maintain accurate and up-to-date member contact information and communication preferences.
- Generate regular membership reports and analyze membership data to identify trends and opportunities for growth.
3. Branch Communications:
- Collaborate with the committees and Ontario Branch Board of Directors to create engaging membership materials, including newsletters, emails, and social media posts.
- Keep members informed about upcoming events, programs, and initiatives relevant to their interests and needs.
- Assist in coordinating member surveys to gather feedback and suggestions for improvement.
4. Event Coordination and Support:
- Assist in organizing member events, workshops, and networking sessions.
- Ensure efficient registration processes for events and manage attendee lists.
5. Volunteer and Committee Support:
- Work closely with Membership, Marketing and Communications committee members to facilitate their involvement in various association activities.
- Provide necessary support to ensure volunteer engagement and satisfaction.
6. Membership Reporting and Evaluation:
- Prepare regular reports on membership growth, retention rates, and engagement metrics for presentation to the committee and the Branch Board of Directors.
- Participate in performance evaluation discussions and contribute ideas for continuous improvement.
7. Website:
- Update website regularly ensuring all pages are up to date and create new sections/pages when required.
- Edit and post blog posts on a predetermined schedule.
Requirements
- Previous experience in membership management, customer service, or related fields is preferred.
- Strong interpersonal and communication skills, with the ability to build positive relationships with members, volunteers, and colleagues.
- Highly organized and detail-oriented, capable of managing multiple tasks simultaneously.
- Experience with website management and creation and integrations such as Hubspot.
- Proficiency in using membership management software and databases.
- Familiarity with social media platforms and their use for membership engagement.
- Demonstrated ability to work independently and collaboratively within a team.
- Passion for the mission and goals of the Branch.
Working Hours and Compensation
- This is a part-time position, with an estimated workload of 12 hours per week with flexible scheduling. Additional flexibility in scheduling may be required to accommodate events and activities.
- Compensation will be commensurate with experience and market rates for similar positions in the non-profit sector.
Apply Now
Join our team and contribute to the growth and impact of the Ontario Branch of the Club Management Association of Canada. To apply, please submit your resume and a cover letter outlining your relevant experience and interest in the position. We look forward to reviewing your application.
Please send your resume to admin@cmacontario.com.
